The holding has implemented a single digital ecosystem for 40 thousand employees and more than 1 thousand internal services.
Russian Helicopters Holding Company of Rostec State Corporation has completed the implementation of a single domestic 1C:ITILIUM service management platform instead of a foreign one, creating a single digital ecosystem for 40 thousand employees and more than 1 thousand internal services. This is the first project of this scale in the domestic industry, implemented exclusively on Russian software.
The unified platform has become a control center for all types of internal services: handling requests, incidents, access requests, and a centralized internal catalog of services throughout the holding. Now Russian Helicopters enterprises operate according to uniform rules for supporting internal services, in a fully transparent environment, which ensures efficiency, control and consistency of business processes.
"Today, we can talk about achieving good results in managing IT services. The system already processes about 25,000 applications per month. The number of operations performed manually in the contact center has decreased by 25%, and reporting has accelerated by 30%. The creation of an ecosystem has increased the efficiency and transparency of digital services throughout the company. Special attention was paid to the principles of digitalization and import substitution — the entire architecture of the solution is based solely on domestic technologies. This approach ensures stable operation, compliance with regulatory requirements, and creates a fully independent digital environment free from external dependencies," said Nikolai Kolesov, CEO of Russian Helicopters Holding Company.
The decision to switch to the new system was made after analyzing the work of the previous foreign platform, which could not cope with the growing complexity and volume of business processes. As part of the strategy for technological sovereignty, Russian Helicopters Holding Company held an open competition, which was won by the 1C:ITILIUM solution, which meets the strict requirements of scalability, security and technological independence.
1C:ITILIUM has transformed from a management tool for all IT services of the holding into a universal corporate services management platform. It covers administrative and business activities, processes of motor transport, work with personnel and management of requests for access to information resources.
At the same time, the solution is deeply integrated with the holding's HR systems. When applying for a job, transferring, or applying for a vacation, the vacation system automatically generates the necessary requests, from issuing equipment to setting up access. This minimizes errors.
Now the Service Desk at Russian Helicopters is not only IT support, but also a strategic platform for digitalization and unification of business processes at the level of the entire holding company. The project, prepared in a year and a half and implemented in eight months, is presented at the 1C Award.:Project of the Year" as an example of successful digital transformations in a large holding company. A flexible and secure infrastructure has been created, which serves for the further development of digital services and the introduction of new solutions.
