Artificial intelligence (AI) technologies are used by 12% and tested by 48% of large and medium-sized businesses. This is reported by Dentons analysts, who got acquainted with the opinions of 210 respondents. The results of the online survey were published by Vedomosti.
Customer relationships, process administration, and the sale of goods and services are the main scenarios for the use of artificial intelligence by large and medium-sized businesses.
Among the main concerns of firms are the high price of AI solutions (83% of respondents are concerned about this problem); protection of personal information (81%); high human involvement in the level of control of the decision-making process by AI technologies (81%); lack of a specific responsible person in case of AI errors (80%).
In general, the results of the survey are close to the Russian reality, experts noted. At the same time, there are certain differences. For example, the cost of developing AI solutions abroad is usually higher. Also, many people in the country are concerned about the risk of violations of privacy due to the use of AI. Probably, over time, the issue of liability for harm caused by the use of artificial intelligence technologies will become acute.
Alexander Butusov
